We protect you, the merchant, from any rate increases, buying unnecessary equipment, term-based agreements or termination fees.
What Is The Platinum Guarantee?
Our consultants are trained to help you find your needs, meet them with the correct solutions and enhance your day-to-day business owner experience. They are trained on a weekly basis to make sure they are giving you the correct information and solutions.
Comprehensive Customer Support
Customer support is important for you in case there's questions or technical issues you may encounter. Platinum Payment's customer support is available 365/24/7. Your hold times will be up to 30 seconds.
No Margin Increase
You may or may not know but most companies will up your margin costs per year...some per month. We like you and want to develop a long-lasting relationship so we will NOT raise your margin or rates from our part.
Your business and daily operations are different from those around you, which means your equipment will be different. We train our consultants to give you solutions and equipment that fits your needs, so when they suggest anything, you can have the peace of mind we're looking out for you.
No Termination Fees
Our determination to help you feel comfortable and to develop that professional relationship is very strong. We don't have termination fees because we trust ourselves to give you the best service and products in the industry.
No Term-based Agreements
Locking you into a term-based agreement is a thing of the past. We just don't.
Treat others the way you want to be treated, a basic philosophy that every single employee adheres to. Treat others the way they want to be treated is one that Platinum Payments adheres to.
The electronic payment industry can be unchartered waters for a merchant. Merchant Services are necessary for running a successful business, but it is also overwhelming and quite frankly, a major pain for most people.
We have professional consultants to make things go as smooth and simple as possible. They take all the guesswork out of the equation so you, the merchant, can focus on what is most important to you.
The Platinum Guarantee was founded by industry veterans who wanted to offer the best possible solution to their customers. They were tired of worrying about the next rate increase being passed down from the big processors and banks.
Platinum Payments offers programs where businesses and merchants need not fear extra markup constantly being added to their account and they can focus on growing their business instead of managing fees.
What exactly is the Platinum Guarantee?
The Platinum Guarantee is a series of guarantees that protect you, the merchant, from any rate increase, buying unnecessary equipment, term based agreements or termination fees when you sign up with us as your electronic payment processor.
One of the important takeaways from the guarantee is being protected from any rate increases. What most Merchants don’t think to notice is the small disclaimer from their current processor that states a portion of the rate, or the rate in its entirety will be going up. They most likely had signed an agreement with a spectacular rate, but may not realize that those rates will increase over time. Most processors will do a slight increase twice a year. When a Marchant continues to process after they had received a notice, it is taken by the processor as an agreement to their new terms and conditions.
How will the Platinum Guarantee help my business?
We GUARANTEE that we will not raise those rates. That being said, we cannot control what issuers will do with their rates, but our margin will never increase. We like to have a custom plan for every merchant to best meet their needs. After a few months of processing, we do a reevaluation of the account to make sure the merchant is in the best position we can offer.
If our merchants are happy and doing well, we are happy and doing well. Our success is built upon the success of our clients and we are in it for the long haul. We want to build long-lasting professional relationships, be able to offer the newest technology, products, and services as well as making sure our clients are following the rules and regulations to make sure that they will be protected. We monitor our accounts to make sure that the Merchant is in compliance and taking cards the right way to maximize fraud protection and savings.