FAQ
Most Frequent Questions and Answers
The amount charged varies based on the card used down to the business type.
Our customers get to take advantage of Interchange Optimization to get the best possible rates for each transaction.
The more ways you have to accept payments customers have a good experience and can use whichever payment method they prefer.
Contactless Payments
eCommerce Payments:
Virtual Terminal:
ACH Payments
About PCI
End to end tokenization and encryption keeps customer data secure.
Each business must comply with the PCI standards and keep its environment regarding card transactions secure to reduce fraud.
We take care of your PCI compliance free of charge, helping you be as safe as possible.
Our customers have access to 24/7/365 US-based customer service. Hold times are typically 30 seconds or less.
Merchant services are messy sometimes; in fact, most people have been burned at least once or twice. Our upfront honesty and transparency flip things to be a positive experience.
We strive to reduce each pain point for our customers. With Platinum’s integrity, you can feel confident your business will receive the utmost professional care, along with a warm personal touch from your payment professional.
You must provide a completed application to qualify.
Customers can expect approval within 24-48 hours. Sometimes, more documentation is needed, which can extend the time frame.
Regulations require us to obtain specific information to be able to facilitate the payment on your behalf.
The average time frame varies from the same day up to 48 hours. We use the same KYC or Know Your Customer as banks and other financial institutions use to reduce fraud and verify customers.
Interchange plus, also known as cost-plus pricing, our preferred structure, is straightforward and transparent because it is harder to have hidden fees.
The time between transaction and deposit will range from hours to three days to process and reflect within a bank account.
*Bonus – FREE next-day funding if you’re with US Bank