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How to report a problem with a terminal

How to report a problem with a terminal

When a customer experiences a problem with an Elavon payment terminal, we want to diagnose and fix the issue as quickly as possible. Reporting terminal issues promptly is critical, as they may prevent the customer from processing payments—significantly disrupting their business.

Here are the key steps involved in reporting a terminal problem:

1. Call Elavon
Customers experiencing a terminal problem can call our Customer Care team directly at 1-800-725-1243 and get help around-the-clock, 365 days a year. If you (a partner) want to contact us on the customer’s behalf, you can call the applicable number:

U.S. MSPs: 1-800-819-6019 (Option 1)
Canada MSPs: 1-866-849-3808

Whoever calls should know the merchant ID and be ready to describe the problem. Standard caller validation applies.

2. Be ready with the error message.
The most important information to provide when calling Elavon is the error message displayed on the terminal, as well as any additional details about the problem. The error message helps our team more quickly and accurately diagnose the issue and work to resolve it.

3. Expect prompt resolution.
Elavon’s team works as fast as possible to troubleshoot any terminal issues. If the problem can’t be resolved over the phone, Customer Care or Premier Service may arrange to ship the customer replacement equipment for next-day arrival to limit any disruption to their payment processing.

We want to ensure customers have a smooth, rewarding experience, so promptly resolving any terminal issues is very important to us.

Customer Loyalty Programs That Work with Platinum Payments Gift Card

Platinum Payments Gift Card

In today’s competitive marketplace, retaining customers is crucial. A well-designed loyalty program can help you build lasting relationships and encourage repeat business. With Platinum Payments Gift Card, you have a powerful tool to enhance your loyalty program and engage your customers more deeply. Here’s how to create a loyalty program that truly works:

1.Understand Your Customers’ Needs

The foundation of any effective loyalty program is understanding your customers. Analyze their purchasing habits, preferences, and feedback. This insight will help you design a program that offers rewards and incentives they’ll love. For example, if convenience is a priority for your customers, offer points for online purchases or exclusive access to new products through the Platinum Payments Gift Card.

2. Offer Meaningful Rewards

Rewards should be valuable enough to motivate participation. With Platinum Payments Gift Card, you can offer flexible rewards like discounts, free products, or special perks such as early access to sales. The key is ensuring the rewards enhance the customer experience and align with what your customers find most appealing.

3. Keep It Simple

Your loyalty program should be easy for customers to understand and use. Complicated rules or hard-to-redeem rewards can discourage participation. A straightforward points system, where customers earn points with every purchase and can easily redeem them via their Platinum Payments Gift Card, increases engagement and satisfaction.

4. Personalize the Experience

Personalization can elevate your loyalty program. Use customer data to offer personalized rewards, such as birthday discounts or tailored offers based on past purchases, which can be seamlessly delivered through their Platinum Payments Gift Card. This approach makes customers feel valued and encourages them to return.

5. Promote Your Program Effectively

Even the best loyalty program needs promotion. Use all your marketing channels—website, social media, email newsletters, and in-store signage—to highlight the benefits of your loyalty program and the convenience of the Platinum Payments Gift Card. Make it easy for customers to sign up and use their rewards.

6. Monitor and Adapt

Regularly monitor your loyalty program’s performance by tracking metrics like customer retention rates, average order value, and customer feedback. Use the flexibility of the Platinum Payments Gift Card to adapt and improve the program based on these insights, ensuring it continues to meet your customers’ needs.

By integrating the Platinum Payments Gift Card into a meaningful, simple, and personalized loyalty program, you can turn one-time buyers into loyal, repeat customers who will advocate for your brand.

Reasons to use Integrated Payments

Integration graphic

An integration software

Reasons to use integrated payments most people open their businesses because they are passionate about specific services or products. However, accepting payments is one of the most significant pieces to operating a business, and one of the most cost-effective ways is to take advantage of integrated payments.

Here are a few reasons to consider using integrated payments for your business.

Reduced Human Error

When data input becomes repetitive, the chance of human error increases; it takes one number difference when keying in a transaction. Using an integrated payment option eliminates the risk for you.

Safe and Secure Software

Having EMV, tokenization, and end-to-end encryption provides a higher standard of security. Tokenization takes the place of sensitive cardholder information that the issuing bank can only unencrypt during authorizations. To maintain customers’ trust, you must ensure that privacy and security are constantly updated. An integrated payment option provides customers with just that while creating loyalty to your business.

Real-Time Updates

Gone are the days of spending hours on accounting and extra trips to the bank. An integrated payment means your money will go to the correct account and update the balance within minutes unless you like waiting for checks to clear.

Cash Flow

An integrated software payments speed up cash flow meaning more money in your account is streamlined.
More ways to pay means more transactions and better cash flow. Adding online payments increases the opportunity to process transactions 24/7 whether the office is closed or customers need to make installment payments. In addition, having a more stable cash flow allows you to earn cash flow-dependent decisions such as maintenance.

Schedule with a Payment Professional by calling 866-921-2982 and find even more reasons to use integrated payments!

Check out our affiliate partner program for more information on implementing an integrated payment system combined with your software for increased revenue and growth potential.

How To Identify A Trustworthy Payment Processor Partner

When partnering with a payment processor, you, as a company are putting your clients in
someone else’s hands and it is vital that you ensure those clients are not just adequately taken
care of, but exceptionally serviced.

Most busy business owners can’t tell what the hieroglyphics on merchant statement actually
mean and the processors exploit that. Our hopes is this article can shed some light on the world of processing.

Companies in the credit card processing industry notoriously resort to shady business
practices like charging hidden fees and doing routine margin increases. This will help you learn the differences.

1- What is the Processors Attrition Rate?

While many processors would attest to providing great service and having many satisfied
customers, the numbers don’t lie. What is their attrition rate, or in other words, how many
clients does the processor gain / lose in a given year and or once their contract is up?

If the attrition rate is high but clients are leaving in droves and that is a sign of poor service.

The bitter taste of poor quality is remembered long after the sweet taste of low price is forgotten.

2- Does the Processor have margin increases?

It is standard practice in the payments industry for processors to raise their margins every 6
months each April & October. This allows processors to do two things;

A) To sign accounts they couldn’t get otherwise by efficaciously undercutting the current rate
incurring a loss initially, then insidiously raising rates over time to make up for it at a profit.

And B), To make more and more money off the backs of their existing client base resulting in big
bonuses and sky-scraping company evaluations.

 

Don’t be fooled by payment processors that just quote lower rates, make sure those rates are
permanently fixed, and get that in writing!

3- Are Their Agreements Term Based?

Nearly all processors make their clients agree to process with them exclusively for a given
period of time. Do not fall victim to this tactic, look for a processor that works
constantly to earn each client’s business and only has true month-to-month agreements.

 

4- Does The Processor Charge a Termination Fee?

If a business wants to switch processors or change POS systems the vast majority of
processors will charge the merchant a termination fee. This makes for a nightmare when
coupled with routine margin increases, term based agreements, and poor quality of service. Let’s hope you signed the agreement that doesn’t enforce liquidated damages.

 

5- Does the Processor Lease terminals and POS systems?

Equipment leasing is widely known within the payment processing space as a rip off and scam.
Any company that does that to its customers is knowingly exploiting them for their benefit.
Opting to partner with a processor that refuses to participate in terminal & equipment leasing
will ensure an honest and ethical relationship that benefits your members.

 

6- Is the Processor equipped with a team that can handle POS and software integrations?

The payment processing industry is rapidly moving towards integrated company management
software and point of sale solutions. If a payment processor does not have a dedicated team
of software engineers that regularly do those integrations, your clients will struggle and be
technologically left behind. This will result in a massive unnecessary headache for the
merchant down the road that should be as easy as putting an already established and
experienced software team to work.

 

If you are looking to partner with one of the few payment processors that never raises rates,
has virtually no attrition, has a team of expert software engineers, exclusively uses month to
month agreements never charge termination fees and place the needs of the merchants
above its own then you can contact Platinum Payments at 1-866-921-2982

Platinum Payments + FourSide Solutions

FourSide Solutions recently partnered with Platinum Payments to make it even easier for FourSide Solutions customers. With Platinum Payment’s turnkey e-commerce and merchant ID process, customers can quickly complete an online form that has been branded with FourSide’s logo and tailored specifically to fit our clients’ needs, as well as provide important business information, and have e-commerce capabilities in place within days. With other payment processors, this can take weeks. With competitive processing fees, this automated process offers customers the most streamlined process in the industry.

 


 

The self-storage business is a growing industry that has earned its way into many investors’ portfolios. It is an industry that offers great financial returns when technology and eCommerce are implemented. Fourside Solutions, a self-storage management and technology company, is a leader in the industry that offers customers the ability to manage their self-storage facilities remotely. This hands-off approach to the industry allows investors to manage more facilities, reduce management staff, and see a greater ROI (return on investment).

Here are some of FourSide Solution’s key features:

  • Easy-to-manage and build a website that is completely catered to the self-storage business. Customers can deploy their website in hours with all the bells and whistles one expects from a website builder.

  • Turn-key e-commerce that offers customers the ability to receive customer auto-payments, oversee overdue payments, and manage payment cycles.

  • Auto-updates of inventory allows clients to have the ease of browsing and renting completely online.

  • Fully customizable email communication with customers regarding payments and credit card declines.

  • On-demand reporting tools that provide inventory, rent roll, ROI, and trends.

  • Easy integration of legacy data that includes storage units and customer data to make the transition to Fourside Solutions seamless regardless of the business’s current e-commerce or check-paying process.

 

 

For more information, check out www.foursidesolutions.com or call 855-275-4584

 

 

Software Vendors + Integrated Payments

-Why ISVs Should have Integrated Payments-

 

As an independent software vendor (ISV), you are devoted to delivering
innovative, cutting-edge solutions to your clients and users. These users
have come to expect seamless software integrations in order to make their
business operations as simple and seamless as possible. In order to
provide that highly sought after seamless experience and stay competitive,
ISVs need to offer a payment solution that delivers what it’s customers both
want and need. While some ISVs are hesitant to integrate payments into
their software solutions due to the added development time and more
moving parts to manage the payoff of a successful payment integration,
greatly outweighs the potential challenges—when integrated with the right
partner.

There are numerous reasons why ISVs partner with a payment processing
provider however we will only focus on 4.

1. Improved User Retention & Satisfaction

A payment processing integration is a way ISVs can offer more solutions,
and thus, more value to their clients.
Because of this, it is much less convenient for a user to switch platforms as
everything from their daily operations, to accounting and payment
processing is set up all in one seamless solution.

2. New Source Of Monthly Reoccurring Revenue

All of Platinum Payments ISV partners partake in a percentage of the
profits generated from processing credit card transactions for the ISVs
users. This thereby produces access to a new source of Monthly
Reoccurring Revenue (MRR) for free without incurring any overhead,
liability, or expense.
Having additional MRR never looks bad on a balance sheet!

3. Lower Processing Rates

End-users of the platform are given a special discounted rate on all
payment processing fees as a result of a partnership. This further adds
value and improves client retention.

4. Competitive Advantage

In a similar vein to the first point, integration not only helps with client
retention but also client acquisition. For example, some integration
partners chose to slash their prices, if not eliminate them entirely, and
derive their revenue purely from the partner revenue share.
Being able to offer a fully integrated and seamless solution with both a lower
price point and lower processing costs is a huge competitive
advantage that adds great value to the end-user.

Let our Payment Professionals help you accomplish the full potential of SOCi

If you’re not sure what to look for in a great integration | processing partner, check out our article here.

#TogetherStrong

Merchant services are one way to cut out a chunk of monthly expenses.

Even though we all know what’s going on and what steps to take, sometimes it’s hard to know exactly what to do. Sometimes we space things off because we’re too busy to take the time. Merchant services are one way to cut out a chunk of monthly expenses.

Sometimes you just need someone to remind you of the available resources and how to survive this. It has taken me these few weeks to begin to wrap my head around it all, and some days I struggle more than others.


As we are reevaluating many things in our lives, whether to have earthquake insurance or not, deciding how much we either:

  • A. We really like social distancing, especially from family.
  • B. We really like being outside.

But for real, people are now looking to buy earthquake insurance, panic shopping, all while getting our houses in order and looking for ways to cut back and decrease costs as much as possible at home and at the office.

Businesses WANT to keep their employees, but during financial strain, it is an expense that can be minimized. In all reality, we have to look at our bottom line and get creative. Why not try a new approach, shake things up (pun totally intended), step outside the box. The ideas and opportunities are endless.


Where can we cut back?

Business financials should also be delved into, so that when things go back to normal, or we adapt to our new normal, we are ready to roll out of the gate.

Merchant services are one way to cut out a chunk of monthly expenses.

How we can help:

  • For a limited time, we have our inventory marked down a considerable amount, if not free.
  • Talech Premium FREE for the next 6 months [ $700 value !! ]
  • Platinum Guarantee — Never raise your rates — No contracts — No termination fees
  • First Aid Kit — For existing customers who need a quick solution to keep accepting payments
  • Converge is great for setting up customers on payment plans (includes billing & invoicing)
  • All monthly fees will be suspended until further notice.
  • Surcharging — never pay a fee again

Other places to cut back:

  • Discretionary spending — non-essential maintenance.
  • Rent — having open communication may get you further into available options/payment plans.
  • Capital costs — delay equipment purchases.
  • Printing costs — Switch to more digital options
  • Payroll — maybe look into pay cuts or decreased hours as a possibility before layoffs.
  • Cancel subscriptions — Consolidate to one option VS many (Zoom, Slack, Microsoft Teams, Social Pilot, etc)
  • Reevaluate all other lease agreements.
  • Cut back on workplace perks.
  • Cut the workweek. Switching to a four day work week saves 20% of payroll.

In the midst of a whole new experience with an Extreme learning curve, we know we need to keep going, we need to stay in business, we need to uphold our economy to the best of our abilities.

Things aren’t over, or on ‘pause’. We just need to adapt, take a step back, breathe a bit deeper and since we now have the time, do some reevaluation. Primarily we focus on our own immediate families but secondarily we need to look at our economy and businesses.

Is there more we can do? Is there a new way to approach things? Let’s take this time to include these things into our soul searching or whatever this quarantine has you doing.

Things have shifted from dine-in restaurants to take out with curbside pickup, so maybe you could benefit from a Poynt (now integrates with QuickBooks Online!!) because the customer has their own side and screen, you would have yours. Not having to touch anything, easy to clean.

Our New Normal?

People are still buying, it just happens to be in smaller quantities to save on cash reserves and for quicker store trips to get back home. We have shifted to more things being online, or accessible online. We can have everything we need to be delivered to our front door.

Does your business have that capability?

I have groceries delivered, we subscribe to monthly artsy things to have delivered — with kids doing more online learning I have to step it up and order the things that they need as well. At this point, we don’t have any reason to need to leave the house. Everything. Is. Deliverable.

People are ordering online out of necessity which will convert to habit and convenience. Stay ahead of the game, don’t play catch up later. Platinum Payments can help you navigate such uncharted waters and help you get into the best position we can muster.

If you could see your product online and have some type of delivery, shipping or pick up options and ensure that your doors stay open, would you ??

Of course, you would, so take advantage of these deals and our price cuts and work with our partners to have everything taken care of for you, for a quarter of the cost of competitors.

Platinum can get you set up and processing on one of the top pieces of equipment out there with waived fees and very minimal or no cost.

We are doing this because we genuinely care. This means that our own employees and reps are giving up their commissions to get you in a better place. If that doesn’t scream integrity and that we’re here for the long haul, I don’t know what will. We do not want to see others struggling or closing their doors, we want to provide a service to keep everyone running.

From the bottom of our hearts, we thank each and every person who has supported us during this time. We are all in this together, and together we will overcome this while coming out a better and stronger society. Thank you, please do what you can to stay safe and healthy.


Here is a link that has many business resources. I loved this because it made things simple!

Paycheck Protection Program — www.coronavirus.gov and www.sba.gov

Here is a link to our lender if you need help securing a loan, way you will have a lower interest rate and quicker funding, not to mention a heck of a lot easier than going through the banks.

Gift Cards + Loyalty Rewards = Returning Customers

There’s a passion for and loyalty to customers and businesses that only a small business owner can understand. Platinum Payments understands it, too. That’s why we made it possible for you to offer your customers the kinds of targeted deals and enticing rewards they used to get only at chains and big-box stores.


Turn new customers into regular shoppers with an automatic invitation to join your loyalty program. They can join with as little as a phone number—no coupons, cards, or key chains. Fanfare automatically tracks loyalty points, rewards, and offers for you both.

    • REPEAT CUSTOMERS — Turn new customers into regular shoppers with an automatic invitation to join your loyalty program. They can join with as little as a phone number—no coupons, cards, or key chains. Fanfare automatically tracks loyalty points, rewards, and offers for you both.
      • PROMOTIONAL MARKETING — Extend your marketing without overextending your budget. A small-dollar promotional card offer is a low-risk way to encourage new customers to visit your business, where your own great products, service, and loyalty offers can keep them coming back
        • GIFT CARDS — There’s a lot to like about gift cards: Customers give the cards to others, helping promote your business, especially when the cards feature your logo. And 75% of gift card shoppers spend more than the value of the gift card!
          • BRANDED WEBSITE – Your Fanfare loyalty program includes a website branded with your business name and logo at a unique URL, where customers can register, track their rewards progress, and view available rewards. You get valuable insight into every customer who registers.
            • CUSTOM OFFERS — Use your Business Dashboard to set up custom offers—one time only, time-based, or a percentage or dollar amount—then email them to members, who will also see the offer at checkout. You can see your results by tracking offers redeemed and revenue generated in real-time.
              • BUSINESS DASHBOARD — The Business Dashboard is your center for customer reporting, analytics, and program management. Measure program effectiveness in real-time, learn when and how often customers visit and spend, and use detailed shopper data to tailor future offers.

Contact us today for more information on how to sign up and get started

SOCi + Revenue

SOCi + Revenue

SOCi

What better way to start 2020 off than to have a few ideas to add more revenue. After watching some of the upcoming trends for this year, there are a lot of really cool things that will be happening. Platinum Payments has an amazing affiliate program called SOCi

How To Maximize SOCi Benefits

We are flexible and will do things on your comfort level and speed, with that being said, there are ways to maximize the benefits with SOCi. The best way is by allowing us to focus on what we do and take it to the next level with our dedicated team.

You provide your customers, we provide the sales team and all needed supports and material, while you receive a new revenue stream all while still putting all of your time into your own day-to-day operations.

Here is what YOU get out of SOCi

  • A dedicated partner team – having your own personal account manager that will take care of everything. The internal partner team is focused on making sure the partnership is successful and profitable. Working with the sales force and your customers to create a long-lasting Platinum Experience for you and your customers.
  • Real-time customer status access – All it takes is logging into your assigned portal account will give you access to the information about your customers and their status with us. You will see first hand the NEW REVENUE being produced.
  • New revenue stream – As discussed earlier, SOCI adds a new revenue stream to your company using your customer relationships combined with our expertise to produce residual income.
  • Customer retention – SOCi gives your customers access to our products and solutions to enhance their experience as a business owner with the perks of being with Platinum. Your benefits with us also benefit the which in turn increases customer loyalty. It’s a win-win for everyone.
  • Protection from competitors – Because of the benefits and relationships that we have established competitors will not be able to offer the same value or come close in comparison which means customers will not want to leave.

This is one of the thousands of ideas for creating additional revenue for your company. Get started with us today to see what else we can do to boost your revenue.

Becoming a SOCi Affiliate

What are the reasons to become an SOCi affiliate marketer?

SOCi affiliate – Passive income

Having a “regular” job means having to go to work to make money, SOCi affiliate marketing makes you money while you sleep, or shop, or during family time. When you invest in a campaign, you will see returns when consumers purchase the product over the following days and weeks. You receive compensation for your work long after you’ve finished it. It is incredible to watch your account grow with a steady flow of income from the skills and time you invested with initially.

SOCi affiliate is Convenient and flexible

Because you are essentially becoming a freelancer, you have the independence to set your own goals, take any direction your path leads you down, picking products that interest you, and one of the best perks -determining your own hours. By doing so, you are able to diversify your portfolio, or focus on just a few campaigns, restriction-free and not having to be part of a team that you don’t jive with.

SOCi affiliate is Cost-effective

This is one opportunity that does NOT require you to buy in with expensive inventory, pay any start-up fees or finance any product. Affiliate marketing is a low cost, no hassle program. Starting in this line of work is extremely simple.

No customer support

Customer support is vital for every company. When you are an affiliate marketer, your entire job is to link sellers to consumers. It is the companies job to ensure its customers are happy and satisfied. The seller deals with any complaints or problems after you have received your commission.

Performance-Based Rewards

If you are on salary you are earning the same regardless if it was a 40-hour workweek or 80- hours. Affiliate marketing is strictly based on performance. If you put the work and energy into it, you get the same return. If you only do the minimum, your return will reflect that.

The more work you do, the more you perfect your skills, the more your return increases!

Work from home

If you want to avoid the daily commute, save on transportation costs, or just plain hate going to the office, this type of work is ideal. You are able to launch campaigns, be paid, build relationships all while working from your own home, where pants are optional.

The Power of SEO

IF you do SEO correctly, you are able to generate a lot of organic traffic. Original content and a better website for visitors is really all you need. If someone is looking for information on something they will automatically look for it online therefore; learning the basics of SEO, keywords and link building will help you to be at the top of the list.

Data Privacy Policy Agreement.

Applicant Privacy Policy
English


Legal Disclaimer
Effective Date: January 1, 2021
This Applicant Privacy Policy (the “Policy”) describes the practices of Platinum Operating Company, LLC d/b/a Platinum Payments (“Company”) regarding the information that is solely collected through the Platinum Workforce Now portal (“Careers Site”) in connection with your application for a job or internship with us.


1. CATEGORIES OF INFORMATION WE COLLECT THAT YOU PROVIDE
We may collect the following information from you in connection with your application through the Careers Site: Name, e-mail address, mobile number, work authorization status, resume, profile information (e.g. work experience, education, skills, licenses & certifications, and memberships), professional and other work-related licenses, permits and certifications, references, and any other information you elect to provide to us (e.g., employment preferences, willingness to relocate, current salary, desired salary, awards, or professional memberships).
If you do not provide sufficient information, we may be unable to consider your employment application.
However, please avoid submitting the following information that may qualify as sensitive information under applicable law, except where such information is legally required: information on race, religion, ethnicity, nationality or national origin, age, gender identity, sex life or practices or sexual orientation, marital status, medical or health information (including disability status), genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, background check information, judicial data such as criminal records or information on other judicial or administrative proceedings, and veteran status.
If the personal information you provide contains details of the information referenced in the preceding paragraph or your job evaluations or educational records, you authorize us to handle such details for the purposes of your job application.
Any information you submit through the Careers Site must be true, complete and not misleading. It is your responsibility to ensure that information you submit does not violate any third party’s rights.
If you provide us with personal information of a reference or any other individual as part of your application, it is your responsibility to obtain consent from that individual prior to providing the information to us.


2. USE OF INFORMATION / LEGAL BASIS
We collect and process information about you for the following reasons:
a) Because you voluntarily provide this information;
b) Because this information is necessary to take steps at your request prior to entering into an employment or internship;
c) Because this information is of particular importance to us and we have a specific legitimate interest under law to process it;
d) To comply with a legal obligation; or
e) Where necessary to protect the vital interests of any person.
The information that you submit on the Careers Site will be used for our personnel recruitment, management, and planning purposes, as permitted by local law, including:
• To process your application;
• To assess your capabilities and qualifications for a job;
• To conduct reference checks;
• To respond to your inquiries and communicate with you about your application, and to send you information regarding the Careers Site and changes to our terms and policies;
• To comply with or monitor compliance with any applicable law or regulation;
• To conduct background checks if we offer you a position; and
• To preserve our other legitimate interests, for example, for our administrative purposes, aggregate management reporting, internal training, and as generally required to conduct our business.
The information about you will be added to our candidate database. If you do not wish us to do this, please contactwendy.clawson@ptpay.us.
If we hire you, personal information we collect in connection with your application may be incorporated into our human resources system and may be used to manage the new-hire process; any such information may become part of your employee file and may be used for other employment-related purposes.
We may also use the information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to protect our legal rights and operations or the rights, privacy, safety or property, and/or of us, you, or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain.


3. DISCLOSURE OF PERSONAL INFORMATION
We may share personal information with affiliates and/or partners that are involved in and/or for performing pre-employment, post employment processes in compliance with state and federal law, evaluating candidates for a given position and to track employee and/or contractor performance and progress. We will make the information available to personnel with a business need to know the information, including personnel in the recruiting, human resources, and information technology departments, and in the department responsible for the position for which you are applying and for which you, if hired on an employee or contract basis, hold.
We may share personal information with third-party service providers who provide services such as hosting and operating the Careers Site, recruiting assistance, background check processing, Work Opportunity Tax Credit, eVerify, Equal Employment Opportunity Commission, and any other governmental programs the business elects for voluntary or compliance purposes and similar services.
We also may share personal information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to protect our legal rights and operations or the rights, privacy, safety or property, and/or of us, you, or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain.
We may transfer information in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
Disclosing your personal information may include transferring personal information to other countries (including countries other than where you are based that have a different data protection regime than is found in the country where you are based). If you are located in the European Economic Area (the “EEA”), this may include countries outside of the EEA.


4. DATA RETENTION
We keep your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you (such as an application process); as required by a legal obligation to which we are subject; or as advisable in light of our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations).
We may remove personal information for inactive accounts, subject to any applicable legal or regulatory obligations. Furthermore, we may delete personal information about you (including your CV/résumé) from our database at any time and without providing any reason. Therefore, please retain your own copy of the personal information provided to us.


5. PASSIVE INFORMATION COLLECTION: COOKIES AND TRACKING TECHNOLOGY
When you visit the Careers Site, we collect certain information by automated means. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud. In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available.
We also use Flash Cookies (also known as Local Stored Objects) and similar technologies to personalize and enhance your online experience. The Adobe Flash Player is an application that allows rapid development of dynamic content, such as video clips and animation. We use Flash Cookies for security

purposes and to help remember settings and preferences similar to browser cookies, but these are managed through a different interface than the one provided by your web browser. To manage Flash Cookies, please see Adobe’s website at http://kb2.adobe.com/cps/526/52697ee8.html or visit www.adobe.com. We do not use Flash Cookies or similar technologies for behavioural or interest based advertising purposes.
Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and/or web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.
We collect different types of information. For example, we collect information from the device you use to access the Careers Site, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the Internet Protocol (“IP”) address assigned to the device you use to connect to the Internet. An IP address is a unique number that devices use to identify and communicate with each other on the internet. We may also collect information about the website you were visiting before you came to us and the website you visit after you leave the Careers Site.
In many cases, the information we collect is only used in a non-identifiable way, without reference to personal information. For example, we use information we collect about website users to optimize the Careers Site and to understand website traffic patterns. In some cases, we associate the information we collect with your personal information. This Policy applies to the information when we associate it with your personal information.

Although the Careers Site currently does not have a mechanism to recognize the various web browser Do Not Track signals, we do offer individuals choices to manage their preferences that are provided in the previous sections above. The Careers Site does not collect personal information about an individual’s online activities over time and across different websites when a consumer uses the Careers Site. To learn more about browser tracking signals and Do Not Track please visit http://www.allaboutdnt.org/. We use Google Analytics as a third-party vendor. For information on how Google Analytics uses data, please visit “How Google uses data when you use our partners sites or apps”, located at http://bit.ly/2jXZ13Y. We also use Pendo as a third-party vendor. For information on how Pendo uses data, please visit https://www.pendo.io/privacypolicy/.

 

6. ACCESS AND CORRECTION
If you register on the Careers Site, you may access, review, and change your personal information stored therein by logging into the Careers Site and updating your account information. However, if you have authenticated your login via a mobile number or email address, such information cannot be updated in the same login session.
We encourage you to promptly update your personal information if it changes or is inaccurate.
Apart from information contained in your profile, where permitted by applicable law, you may request (i) access to personal information we collect, (ii) its modification or suppression, (iii) that we restrict its processing, (iv) that we cease using it (objection right); (v) that we transfer personal information to you or another organization in a structured, commonly used and machine-readable format (right to data portability), and/or (vi) that we not sell any such information. Please email us at wendy.clawson@ptpay.us
or contact us at 1483 Wall Ave, Ogden, UT 84404 with any such requests.
For your protection, we may only implement requests with respect to the information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that certain personal information may be exempt from such access, correction, or suppression rights pursuant to local data protection laws.


7. SECURITY
We use reasonable organizational, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.
We hereby disclaim, as far as permitted by local laws, any liability for us and our affiliates and contractors for any personal information we collect in connection with your application that is lost, misused, illegally accessed, disclosed, altered or destroyed or not timely delivered to our Careers Site.

 

8. LINKS TO THIRD-PARTY WEBSITES
The Careers Site may contain links to other websites. This Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Careers Site links. The inclusion of a link on the Careers Site does not imply endorsement of the linked site or service by us. We encourage you to read the legal notices posted on those sites, including their privacy policies.


9. LAW APPLICABLE TO JOB APPLICATION
This Careers Site is operated from ADP Workforce Now in Dallas, TX. Accordingly, any personal information you submit to the Careers Site will be collected in ADP Workforce Now in Dallas, TX and will be subject to state of Texas laws.
The Careers Site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation.


10. ABOUT CHILDREN
The Careers Site is not intended for individuals under the age of 18.


11. CHANGES TO THE POLICY
We reserve the right to amend this Policy at any time in order to address future developments, the Careers Site, or changes in industry or legal trends. We will post the revised Policy on the Careers Site or announce the change on the homepage of the Careers Site.
You can determine when the Policy was revised by referring to the “Last Updated” legend on the top of this Policy.
Any changes will become effective upon the posting of the revised Policy on the Careers Site. By continuing to use the Careers Site following such changes, you will be deemed to have agreed to such changes.
If you do not agree with the terms of this Policy, in whole or part, you can choose to not continue to use the Careers Site.

 

12. CONTACT US
If you have questions or requests, please feel free to contact us at info@ptpay.us or USPS address at 1483 Wall Ave, Ogden, UT 84404.